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Pharmacy Technicians – A Higher Standard

“Happiness is when what you think, what you say, and what you do are in harmony.” -Mohandas Gandhi

TetonsI have been thinking (I know, dangerous right?), what is the fundamental issue we see in our pharmacy workforce? I think at least in part, it is the lack of a higher standard. This starts with pharmacy leadership (and to a certain degree, corporate or hospital leadership – depending on your situation).

I once again, sit at the foothills of the Teton Mountain range. It is my place to recharge and slow down. It gives me time to think about what I want out of life. Maybe it is the fresh air or beautiful view around me (the picture was taken just now as I write this article), but the concept of a higher standard came to me as I read some passages from a book that references Gandhi, and no I will not be changing my clothes to hand spun cloth in the near future, but I love the idea of living a single standard in life.

One saying I have heard and teach my kids is to be the person in the dark as you are in the light. As related to the working world, if you wouldn’t do it when your boss is looking, then don’t do it when he or she is not looking. This is critical, because I have seen many times (is caught a better word?) a staff member saying or doing something they shouldn’t because they did not think I was watching. My concern is what do they do when they know for sure no one is watching? The heart of this issue and the person most affected by this is our patient. They are the ones that suffer when we do not do what we are supposed to be doing or perhaps what we could have done to prevent an error or other problem.

I have always found that being honest in my dealings has been something that not only I can be proud of, but also something that inherently as human beings we see and know in others when they are the same way. Even if you are not caught, somehow others feel or know things are not right. I don’t mean to be philosophical, but I think you have felt it before, you may not know exactly what it is, but you know something is wrong.

As you embark on your journey in pharmacy or other profession of your choosing. Decide to live a single and higher standard. It will serve you well in your life and career.

As a side note, I have been very busy with Turnkey Pharmacy Solutions, my 340B consulting company. One of my partners has joined me full time, and I have just completed a crazy stint of travel. One of my pharmacist colleagues and I are going to devote more time to this blog and getting back on track to helping aspiring pharmacy technicians and hopefully pharmacists in their pharmacy journey.

Aloha – Rob